Terms of Service & End User License Agreement

Last updated: June 6, 2026

These Terms of Service and End User License Agreement (together, the “Terms”) govern your access to and use of the Planes CRM platform, websites, mobile applications, and related services (collectively, the “Service”), operated by Planes (“Planes,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Planes is a configurable business platform for home services contractors. Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. We may add, modify, or discontinue features at any time. All rights not expressly granted are reserved by Planes.

2. Accounts and Eligibility

You must provide accurate registration information and are responsible for all activity under your account and for keeping your credentials secure. You must be at least 18 years old and authorized to bind your organization to these Terms. Notify us promptly of any unauthorized use of your account.

3. Acceptable Use

You agree not to use the Service to, and not to permit any third party to:

• violate any law, regulation, or third-party right;
• upload or transmit unlawful, fraudulent, infringing, harmful, or malicious content;
• send unsolicited or unauthorized communications, spam, or deceptive messages;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with, disrupt, overload, or reverse engineer the Service; or
• use the Service to build or train a competing product.

We may suspend or terminate access for any violation of this section, or for activity we reasonably believe is harmful to the Service, other users, or third parties.

4. Your Data and Content

As between you and Planes, you own all data, records, and content you submit to the Service (“Your Data”). You grant Planes a worldwide, non-exclusive license to host, store, process, and transmit Your Data solely as needed to provide, secure, and improve the Service and as directed by you. You are responsible for the accuracy and legality of Your Data and for having the rights necessary to submit it. You may export or request deletion of Your Data as described in our Privacy Policy.

5. Third-Party Services and Integrations

The Service lets you connect third-party products, including accounting and payment platforms such as QuickBooks Online (Intuit). When you connect such a service, you authorize Planes to access and exchange data with it on your behalf to provide the features you enable. Your use of any third-party service is governed by that provider’s own terms and privacy policy, and Planes is not responsible for third-party services or their availability. You may disconnect an integration at any time from within the Service.

6. Fees and Subscriptions

Paid features are billed on a subscription or per-module basis at the prices then in effect. Fees are recurring and non-refundable except where required by law. We may change pricing on prospective notice. Failure to pay may result in suspension or termination of paid features.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PLANES DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NOT BE LOST. YOU USE THE SERVICE AT YOUR OWN RISK.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANES AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PLANES’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO PLANES FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to indemnify and hold Planes harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of Your Data, your use of the Service, or your violation of these Terms or applicable law.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ends. We will make Your Data available for export for a reasonable period as described in our Privacy Policy, after which it may be deleted.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which Planes is organized, without regard to conflict-of-laws principles. The exclusive venue for any dispute will be the courts located in that state, and you consent to their jurisdiction.

13. Contact

Questions about these Terms? Contact us at support@planescrm.com.